Terms & Conditions


Legal Entity : The brand Scientis SA (herein refere as "we" or "us"), 15 Avenue de Secheron, 1202, Geneva, Switzerland, we_care@scientispharma.com, for exclusive online sales. The terms and conditions of sales are interpreted and construed according to, and governed by, the laws of Geneva, Switzerland.

Instruction for use : Read carefully the product information notice. Seek dermatologist advise if unsure before using Cysteamine Cream and before intending to improve pigmentation complexion.

Availability : Our commitment to delivery is void in case of failure or non-respect of the delays of supply of our own suppliers, and insofar as this unavailability is not imputable to us. In case of unavailability of a product, we will inform you as soon as possible.

Price : The prices in this catalog are indicated in USD, EUR and CHF depending on the location of the purchaser. Prices are in net amounts, VAT included and guaranteed. Items covered by a guarantee are subject to the terms of the offer valid at the time of purchase. The guarantee takes effect on the date of delivery of the item, justified by the accompanying document (invoice) which we ask you to keep carefully. Are not covered: damage due to poor maintenance, non-compliance with operating instructions and instruction of use, or normal wear and tear.

Payment terms : Terms and conditions of payment are related to the methods of payment. Credit Card payments should refer to Stripe payment terms. Paypal payments should refer to Paypal payment terms. Invoice payments are due latest 30 days after invoice issue date ; 20 CHF reminder fees applies afterwards ; Payment should be made to: Beyond Cosmeceuticals SA (Place de Cornavin 12, 1201 Geneve, Suisse) bank account with IBAN number CH08 0078 8000 0505 6406 4.

Delivery and transport : The orders are usually processed within 2 to 3 working days. As soon as your order is registered, you receive an automatic e-mail message. Sometimes, such notifications get into spam folders. Look for a notification there if you have not received one. We make every effort to deliver your parcels in time. Delivery time varies significantly between countries. We can only guaranty delivery in due time in the European Countries, USA, Canada, and some oversea countries. You should also bear in mind some possible delays at customs we are not responsible for. Some parcels may arrive a bit later or earlier than expected.

All the medications, devices and products you can see on our site are usually on stock. If you have some problems with the delivery, we will try to solve it as soon as possible. Our Customer Care Specialists are at your disposal and ready to connect with you any moment.

Exchange or refund of goods : Exchange and refund of items will be acceptable for goods returned intact and complete in their original packaging (with the labels including their references), accompanied by the delivery note, within 7 days after receipt of your package. All shipping costs will be withheld at your expenses. In the case of an exchange order, the shipping costs of your new order are offered to you.

Legal Warranty : Check the condition of goods delivered promptly to exclude obvious defects in material and workmanship as well as shipping damage. In accordance with the law, you are obliged to inform us of any defect or anomaly affecting the goods delivered to enable us to remedy it.

Data Protection : All personal data will be treated as confidential. The information necessary for the management of the order will be processed and communicated to associated companies as part of the management of the order.

Cysteamine Clinic Locator :

By default Scientis have the right to add to its database and Cysteamine clinic locator of health care professionals’; clinics, practices and offices whenever an order of more than 10 items is placed by a health care professional. HCPs can always choose to Opt-out from Cysteamine Clinic locator.